FAQs

Frequently Asked Questions
Q: By what time do I need my order in for USPS?
A: To get your order out on the same day for USPS your order must be in by 1:00 PM.
 
Q: How long will it take for my order to ship?
A: We strive to get all orders shipped that are received by 1:00 PM each day. All orders are shipped within 24 hours.
 
Q: How will my order be shipped?
A: We ship using the carrier requested by our clients. If no specific carrier is chosen we use FedEx Ground Services as an automatic default.
 
Q: Which carriers does Honey’s Place work with?
A: We have relationships with UPS & FedEx. We also can use USPS priority at client’s request. Depending on the size of the order we can also work with various trucking companies. We strive to provide the most secure and cost-effective options for our clients.
 
Q: Will my shipment be insured?
A: Yes, we insure all shipments for the protection of our clients as well as us as your distributor.
 
Q: Is my package shipped discreetly?
A: We use all non-descript boxes to ship your packages in.  For our drop ship customers, all of our orders are shipped 100% discreetly.
 
Q: What if my order is damaged during shipping?
A: In the event, any of your boxes are damaged during shipping you must file a complaint with your driver upon delivery. It is smart to take a picture and document the damage. Always keep the damaged boxes and packing materials. This is necessary for your claim with the carrier.
 
Q: What if my package is returned?
A: Please contact us immediately. Refused orders can be re-shipped at client’s expense one time. Orders returned again will be sent only after pre-payment. The customer will be responsible for 20% restocking fee and all shipping costs on all refused orders.
 
Q: What if I receive a defective item?
A: Products with manufacturer defects must be reported within 30 days of receipt. Contact us regarding replacement and return. All returns require a return authorization number.
 
 Q: How can I make changes to my account?
A: For any changes including address, phone number, email address, business name, etc. please use the account management tool on the upper right-hand corner of our website.
 
Q: Is my credit card secured?
A: YES! Our e-commerce platform is PCI compliant!
 
Q: When is my credit card charged?
A: Your credit card is charged automatically upon closing out and packaging up your order for shipment.
Q: What is your return policy?
A: For more information on our return policy please see our returns policy page.