Return Policy

Shipping within the United States
We strive to ship all orders received before 1:00 PM Pacific Standard Time (4:00 PM Eastern Standard Time), same business day from our warehouse located in San Fernando, CA.  We work with all of the major carriers including UPS, FedEx & USPS.  The customer is responsible for all freight charges, insurance, any C.O.D. fees and any other fees. All orders are shipped F.O.B. San Fernando, California. Please feel free to contact us with any questions.
 International Shipping
We do not ship orders internationally.
Changes or Cancellations of Existing Orders
We work very hard to get your order out as soon as possible.  Our goal is to ship out all orders received before 1:00 PM PST (4:00 PM EST). If you need to make a change or cancel an existing order, please contact us immediately so that we can make the necessary changes.
Please Note: If your order has been shipped or you have already received a notification that your order is complete along with your order’s tracking number, we will not be able to modify or cancel your order.
Back Order Policy
We will cancel all back orders if a product becomes unavailable on an order unless otherwise requested by our customers.Please contact us to discuss other options.
Defective Policy
We strive to provide the best customer service possible. We will gladly help you with your return! Products with manufacturing defects must be returned within 90 days from receipt.
is lost or damaged. We also recommend that you use a carrier that can provide you with proof of delivery for your protection.

Refused/Returned Orders
The customer will be charged a 20% restocking fee and all shipping charges on refused orders. Refused or returned orders can be re-shipped only with our customer’s approval and at an additional shipping cost. Please note that any refused order can cause your account to be placed on a “Prepaid Only” status.
Note: We will only process returned items that were purchased directly from our site.
We are not responsible for stolen, lost or damaged packages with any carrier. On occasions, packages get lost or damaged during shipping; we strongly recommend that your return packages be fully insured.   We also recommend using a carrier such as UPS or FedEx so that you can provide proof of delivery for your protection.
Damaged Products
All merchandise leaves our distribution warehouse in perfect condition. All damaged goods must be reported to us within 7 days from the receipt of goods. If you receive a shipment that has exterior damage, has been opened or re-taped, a claim must be filed at the time of delivery with the carrier. If or when possible, make sure the driver notes the damage. We ask that you take pictures of the damages to help document your claim.  We also ask that you save the original cartons and packing material for the carrier to inspect, as this is required by all carriers.
Discontinued, Sale or Special Ordered Items
No discontinued, sale or special ordered items will be eligible for a return credit.
Shortages
All orders that leave the warehouse are scanned directly into each box before shipping so we can keep mistakes down to a minimum.  However, on occasion, an error may occur. Please double check all boxes including the packing material, many times smaller items get missed when unpacking the order.   If any item is missing, please contact your account manager ASAP so that we can get this resolved for you.